I booked an internation flight with Adam Vacations and had a horrible customer service experience. I emailed them immediately after I booked the flight because I realized the bags and seat assignment was not included in the price. The customer service agent and floor manager "Jenna" I spoke with was extremely unprofessional and rude. I asked her how much the seats and 2 checked bags would cost for my husband and me and she said $800! I said I wanted to cancel the reservation and she put me on hold and came back with another quote of $600. At this point I had read the reviews and realized I was being scammed. When I shared with Jenna that I thought this was a scam, she became belligerent and started yelling that I "humiliated her." I stated I am a business owner, and that this is not an appropriate way to handle business. They should have a set price for the luggage and seats, as all the other airlines and online booking companies do. After a heated discussion and several minutes of giving me the run-around, she finally agreed to refund the majorityof the flight, but still charged me the $175 in taxes. I had only booked this flight 3 hours earlier. I asked for an email confirmation of the cancellation and immediately contacted my credit card company to notify them of the charge that should be refunded. What a hassle! The few hundred you may save on a flight, Adams Vacations will surely make up for with the seat selection, baggage fees, and the horrible customer service. Do NOT book with this company!
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Adam Vacations is an Online Travel Agency & Airline Consolidator. Positioned itself as one of the leading companies, providing great offers, competitive airfares, exclusive discounts, and a seamless online booking experience to many of its customers.
