Beware of AdCreative.ai! This company uses "dark patterns" to prevent you from canceling your subscription.
Impossible to cancel: There is no direct button on the dashboard to stop the billing. I was forced to contact an agent to stop being charged. This is an illegal practice in many jurisdictions (including the EU).
Dishonest Billing: They charged me $800 USD for two months after I thought I had canceled. They only refunded $200 USD.
The "Reminder Email" Scam: When I complained, their agent (Mustafa) sent me a screenshot showing a reminder email was "Delivered" but explicitly "NOT OPENED". This proves I never received or saw the notification, yet they refuse to refund the remaining $600 USD.
Insulting Solutions: Instead of refunding my money, they offered me a "discount" on their service. I don't want a discount, I want my money back for a service I didn't use and tried to cancel.
I have already reported this to SignalConso and will escalate to the European Consumer Centre if the $600 USD is not refunded this week. STAY AWAY.
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🇫🇷AdCreative.ai is a Paris-based startup recognized as an "Innovation Company" by the French government, and now proudly part of the Appier Group. Trusted by over 3 million users, including partnerships with Meta, Google, LinkedIn, TikTok, and Microsoft, we’re all about helping you create high-converting ad assets backed by data. 🚀
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