I rented a vehicle expecting to pick up from one company, but upon arrival, I found it was a completely different entity with a poor reputation. This was a significant red flag — they use another name to obscure their real reviews. After checking online, I found numerous negative reviews about the service. The car I received had various scratches and damages, and instead of documenting them, they suggested I 'make a video' — a tactic many other customers have noted. At drop-off, they charged me €335 for a minor scratch, and I observed others facing similar charges. This is not typical and suggests a business model focused on extracting money from customers. The staff exhibited unprofessional behavior, lacking customer service and transparency. My experience was unlike any other I've had renting cars globally. This company misrepresents itself and exploits tourists. Avoid them at all costs.
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addCar rental is an international car rental company with locations throughout Europe and Africa. We are 15 years old and service customers with short term car rental.