Avoid this service at all costs. I received a different vehicle than what I booked — one already covered in scratches and dents. There was no inspection or documentation before taking the car. Upon return, they falsely claimed a minor mark was 'new damage.' Additionally, they processed two unauthorized charges on my card. These charges are now disputed with my bank as they were made without consent. Instead of addressing the issue professionally, the company sent a threatening email accusing me of fraud. This behavior is completely unacceptable. They engage in false damage claims, unauthorized charges, and intimidation tactics, all while providing terrible customer service. Save yourself the hassle — do not rent from this company.
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addCar rental is an international car rental company with locations throughout Europe and Africa. We are 15 years old and service customers with short term car rental.