Extremely disappointing experience. We reserved three vehicles online through a platform known for its low prices. However, upon our arrival at the airport, we were informed of an additional charge of 300 euros per vehicle, claiming our online insurance was not valid for them. Additionally, they insisted we needed 'extra insurance' due to not having an international driving license, on top of the 900 euro deposit they requested. We decided against taking the cars, but during the dispute with the representative, it appeared they recorded my credit card details (they had requested my passport, license, and card for the deposit) because just three days later, there were six unauthorized charges on that card totaling 620 euros. Since the card was issued, it had not been used for any online transactions. The only time it could have been captured was while it was left on the desk for several minutes. This feels like a significant scam and involves very untrustworthy individuals!
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addCar rental is an international car rental company with locations throughout Europe and Africa. We are 15 years old and service customers with short term car rental.