I had a confirmed reservation with AddCar in Rovaniemi train station (booked via DiscoverCars). When I arrived at the train station at the agreed time, no representative was present.
The instructions said to call upon arrival so someone could meet me. I called multiple times with no answer. After repeated attempts, I was informed there was an overbooking issue and that this had supposedly been communicated to me and accepted — which is NOT true.
After waiting more than an hour without a car or a clear solution, I had no choice but to book a vehicle directly from SIXT at the last minute, which resulted in significantly higher costs.
Although I was refunded for the original booking (thankfully via DiscoverCars), the situation caused substantial stress, delay, and additional expense.
I strongly advise others to avoid this company, even if the prices seem attractive, and book with a reliable provider instead. Based on my experience, the situation was highly unprofessional and misleading.
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addCar rental is an international car rental company with locations throughout Europe and Africa. We are 15 years old and service customers with short term car rental.