The doctor could not assist with my medication management, even though they are licensed in the state. Had I known this beforehand, I would not have scheduled the appointment. I have requested a refund since the platform doesn’t clearly indicate that they cannot assist individuals on certain medications through Telehealth. It appears the BBB is aware of this issue, and the wording on their site should be revised. Additionally, I’m confused as to why personal information is required if it’s not reviewed prior to the consultation. My forms clearly noted a diagnosis of combination ADHD in 2023 along with my medication history, yet the first question during the call was whether I had ever been diagnosed with ADHD. The initial payment claims to cover the attention given to understanding client information, but that wasn’t the case. Now, I will need to visit an in-person clinic, and it seems they were already aware of this, yet they still collected their fee. They shouldn’t charge anything until they can confirm their ability to assist the patient.
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