I came to this service after a long period of uncertainty and reflection. Like many people, I was facing extremely long NHS waiting times, with no clear sense of when answers or support might arrive. That uncertainty itself was difficult to sit with.
From the very first point of contact, Poppy was excellent — professional, kind, responsive, and reassuring. That initial interaction mattered more than I expected and immediately reduced some of the anxiety around the process.
The assessment itself was swift, thorough, and compassionate. I never felt rushed or “processed”. The clinician took time to understand both my difficulties and my strengths, and the assessment felt balanced rather than box-ticking. The report was produced quickly and was clear, detailed, and clinically robust.
Most importantly, having these answers has had a genuinely positive impact. It hasn’t changed who I am, but it has brought clarity, relief, and a sense of understanding that I didn’t realise I’d been missing for years. Being able to move forward with proper information — rather than self-doubt — has been invaluable.
Given the current state of NHS waiting times, this service provided something that felt both timely and human. I’m very glad I went down this route and would recommend it to others who are stuck in that same period of not knowing.
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