Review Time
I came to this service after a long period of uncertainty and reflection. Like many people, I was facing extremely long NHS waiting times, with no clear sense of when answers or support might arrive. That uncertainty itself was difficult to sit with.
From the very first point of contact, Poppy was excellent — professional, kind, responsive, and reassuring. That initial interaction mattered more than I expected and immediately reduced some of the anxiety around the process.
The assessment itself was swift, thorough, and compassionate. I never felt rushed or “processed”. The clinician took time to understand both my difficulties and my strengths, and the assessment felt balanced rather than box-ticking. The report was produced quickly and was clear, detailed, and clinically robust.
Most importantly, having these answers has had a genuinely positive impact. It hasn’t changed who I am, but it has brought clarity, relief, and a sense of understanding that I didn’t realise I’d been missing for years. Being able to move forward with proper information — rather than self-doubt — has been invaluable.
Given the current state of NHS waiting times, this service provided something that felt both timely and human. I’m very glad I went down this route and would recommend it to others who are stuck in that same period of not knowing.
Since the diagnosis, I have been waiting for a response regarding titration for two weeks, but nothing has come through. Additionally, my clinical report contains several factual inaccuracies. I urge clients to thoroughly evaluate the qualifications of the practitioners associated with this service, as the term “ADHD clinician” is not a legally recognized title. It's also important to confirm that all NICE guidelines are adhered to. The company’s website fails to provide the names or credentials of its practitioners, and much of the email communication lacks signatures, names, or professional titles.
I want to share this to inform others who are thinking about ADHD titration with this clinic. The £200 fee mentioned is only for a single appointment. Contrary to what is stated on the website, follow-up appointments are not included. ADHD medication titration usually involves several appointments to determine the right medication and dosage. In my experience, there was no proactive follow-up — I had to reach out to the clinic each time. Every review or medication adjustment incurred an extra full payment, with medication costs billed separately. After paying the full price twice, I was assured that a follow-up would not require additional payment. However, when I later contacted the clinic for that follow-up, I was told I needed to pay again. When I pointed out what I had been previously told, my claim was dismissed, and I was unfairly labeled as dishonest. Unlike many other ADHD clinics that provide clear breakdowns of assessment fees, follow-up charges, prescription fees, and medication prices, this clinic’s pricing lacks transparency. I have spent nearly £800 so far, without completing the titration or finalizing treatment. I highly recommend that anyone considering this clinic confirm all costs and follow-up terms in writing before proceeding, especially if you are new to ADHD treatment.
Receiving my ADHD diagnosis has genuinely improved my life. I had my report within just 5 working days! After deciding to pursue medication, I received it within 2 weeks of my first contact. As someone who was struggling, this diagnosis has been a revelation. I’m now in my second month of treatment and the changes are remarkable. The team truly listens and cares for their clients, and their services were affordable. I highly recommend choosing this service; you won’t regret it. I can't thank them enough.
I am very pleased with the outcome after years of back and forth with the public health system. The diagnosis report and medication were delivered promptly. The staff has been consistently helpful whenever I've called, keeping me informed via email throughout the process. Thank you!
The client service was very disappointing. I received my report after 5 days, but it was full of mistakes, almost as if they mixed it up with someone else's. I have tried reaching out via phone and email to discuss this but haven't received a response for 10 days. It feels like they've taken my money and lost interest. I would advise caution.
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