Absolutely shocking service!! Pick another provider if you’re going through right to choose through the NHS! Was called on Tuesday as they had to cancel my appointment at 8am, without any explanation as to why. Rescheduled to 10am… still no link to join at 10:30. Called and reschedule my appointment to a different day. Clinician sent me the link to join at 10:57am and then called me. I said I’ve already rescheduled as I’ve rearranged my whole day and changed my shift at work to attend this appointment, asked why I wasn’t contacted if she was running late, she said ‘I couldn’t get on the system to get your number’, so I said why couldn’t she let someone know she’s running late and they can let me know. This isn’t the first issue I’ve had with Harrow Health, they are never on time with their appointments and always about 10 minutes late to join, not professional at all and lack of communication is disgusting. Sometimes really slow with sending you your prescription code. Also on one of my appointments, one of the clinicians was very condescending as you’re only meant to have 3 appointments and I’d had 5 at that point. I’m sorry that the medication hasn’t been right for me and I’m trying to find the right one. Can’t wait until I get my medication right and I no longer have to deal with them.
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