Review Time
I wish I could give this company 0 stars. I got all my pre assessment forms in straight after my GP referred me end of October 2025. I contacted them to complain in January that they missed their 8 week deadline and they insisted I hadn't put a form in. I asked them to look again and yep they said they had. Only to be told a few weeks later, when I complained again, that no they didn’t have the form. How can they have it, lose it, have it then lose it again? I'm still waiting after submitting the form again for any contact and am considering taking myself off the list to try elsewhere after reading these reviews. Such a shame I didn't read the reviews to begin with. I'm only writing this review to continue the thread of evidence that this place is dire and venting feels good. It's evident from reviews this place doesn't have the skill, capacity or care needed to provide the service they're supposed to provide.
I wish I could give this company 0 stars. I got all my pre assessment forms in straight after my GP referred me end of October 2025. I contacted them to complain in January that they missed their 8 week deadline and they insisted I hadn't put a form in. I asked them to look again and yep they said they had. Only to be told a few weeks later, when I complained again, that no they didn’t have the form. How can they have it, lose it, have it then lose it again? I'm still waiting after submitting the form again for any contact and am considering taking myself off the list to try elsewhere after reading these reviews. Such a shame I didn't read the reviews to begin with. I'm only writing this review to continue the thread of evidence that this place is dire and venting feels good. It's evident from reviews this place doesn't have the skill, capacity or care needed to provide the service they're supposed to provide.
There was a quick initial response from Harrow Health, which was appreciated. However, I now need to amend an informant’s details and there appears to be no option to do this. I’ve tried contacting them by phone and email but haven’t received a response. I’ve also been on hold for over 15 minutes with no answer. The lack of clear process and communication is frustrating and makes a simple update unnecessarily difficult.
DONT USE HARROW HEALTH! I would recommend not using harrow health for these reasons: 1. You can’t email them as their inbox is so full that the email sends back to you 2. They give you appointments at 8am but then never call you. 3. When you try to contact them through their phone service you can’t do this until 9am and that’s if you ever get through I’ve waited 45 mins each time atleast. 4. Never had the same doctor/practitioner. 5. Constantly want your BP, pulse and weight which they told me I could get done at any local pharmacy however have been refused at every single one because I’m not over 60 so have to waste my doctors time every 4 weeks to get these readings. There is literally no communication from them at all. No support or any kind of therapy provided which on the medications they’re prescribing me tell me that should be used along side forms of therapy. They’re ridiculous. They know I have IBS but put me on a medication that told you not to take if you have IBS due to making symptoms unbearable. Don’t waste your time!!!!!!
I give 3 stars for the timely 1st assessment I received with Noel, but the follow up call did not happen, leaving me without medication despite numerous unanswered calls and emails. Finally got an appointment for this morning with an the most arrogant, unprofessional, irate clinician Shahina Mohamed who projected her own poor behaviour on to me, I had to take the higher ground, in order to try to defuse the situation!! she proceeded to tell me how I was questioning her clinical experience and that I don't listen to anyone! I struggled to get a word in to answer her quick snapping questions let alone anything else. It is disgraceful that people like this are dealing with any kind of patients let alone those who struggle with mental health, I am absolutely stunned by the rudeness and arrogance of this lady. The impact she has had ony mental health is horrific.
I am prepared for a difficult journey after reading reviews but so far, I was referred by my GP (that itself was a frustrating process which took much longer than it should have), I made my initial appointment for assessment a few weeks later, received diagnosis quickly and was sent the link for medication straight away. My 3 week review was on Monday, the clinician was 20mins late and as I was signed in waiting they sent a text message that I was booked to the clinic in error. No explanation. Just abandoned. I called. No answer. I emailed twice with no answer. I finally got through today and they offered an appointment date 2 weeks away, luckily one popped up for tomorrow but I’m not hopeful for the rest of my treatment. Poor communication is not great for ND people.
Harrow Health are absolutely terrible in terms of their service. I put in my referral end of Sept 2025, As of 19th Jan 2026 I have had no correspondance.All the people on the phone are absolutely useless and read from scripts. And Harrow Health DO NOT do their job.Apparently my GP logged it wrong, and they claimed that they emailed them. On the 15th January, THEY ADMITTED, that they never emailed my GP. So had been sat with false information for over 4 months.Ive chased, and chased. They've done nothing! I was promised a call back, they didn't even bother. They are still pushing the problem on myself as being the issue and my GP but it is their failings as a provider which has saw me sat here for 4 months without any correspondence. When I was asked to do it with my new GP, they could not guarantee a time when I would get seen even though I have already been waiting over 4 months due to their incompetence!.Avoid this service like the plague if you value your sanity.
No one has turned up to my assessment today. I received 4 text messages over the last few days to remind me of my appointment. The message told me I would receive a link minutes before the assessment time, however, I did not receive this or a call. I tried calling them to discover that they are shut. I am already diagnosed with ADHD and on medication, however, I was forced to go via right to chose as my GP refused to accept the diagnosis despite the solid reputation of the consultant. When completing the forms for Harrow Health I emailed to ask how I should do this as I am on medication and if I answer them now I am on it my results will show up differently to without. The response I received told me they can't tell me how to answer them. Harrow Health have provided terrible non-existent service, which has been much worse than the private route which was not only more in depth but they consistently kept in touch, with regular reviews and in depth discussions. I can't even get someone to turn up to an appointment, answer a phone or email with Harrow Health - AVOID
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