Really poor follow up service. Takes many many times to get through on the phone, when eventually you get through told “they will get around to it sometime” No reply to emails whatsoever. Consultation was all fine however when further information was needed it’s like they don’t want to know anymore. You don’t have an identifiable contact which would help. The delay they cause to me getting the relevant medication is incredibly upsetting. The person who answered the phone line comes across as a very inexperienced telephonist with poor customer care skills. This is a service for people with ADHD who often have anxiety and difficulty processing so this must be better than this!!
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