I had a dreadful experience with the bank. They are exceedingly slow with transactions and impose unnecessary fees for nearly everything. When I sought a personal loan, I was misled by a sales representative who falsely stated that I needed to apply for a credit card first to get the loan approved. The most frustrating moment occurred at a branch where a customer service employee shouted at me while I was trying to clarify a transaction. His explanation turned out to be incorrect—just another attempt to push a credit card I never wanted. I even paid AED 100 for a card I did not need. Now that I want to close my account, they are intentionally delaying the process, claiming I must cancel the credit card first, which takes three working days, followed by an additional 45 working days for the clearance letter. This bank is disorganized and misleading. My experience has been one of the worst in banking, and I strongly advise against it for anyone who values integrity, professionalism, and decent customer service.
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