Review Time
My experience with the service has been quite frustrating. Their customer support is notably lacking—after a long wait for someone to respond, you’re often left with a representative who states, "Sorry, this isn't my responsibility, and today is a holiday. You’ll have to call back next Monday," even though it’s still Saturday. Additionally, their services are unnecessarily complicated. Everything takes an inordinate amount of time. For instance, canceling a credit card was a protracted ordeal. I also had a payment from my company wrongly marked as EOS, which it wasn’t. They informed me they’d place a 45-day hold on it, and now it has been over 55 days with the payment still on hold. Overall, the service is quite inadequate, and I never felt at ease with them.
The overall experience with this bank has been quite poor, particularly at the local branch, which has been frustrating. I've been aware of these issues for a while, but now I'm facing a new problem. I submitted a request to clear my account two months ago, and despite submitting it twice, I still have not received any clearance.
The bank's service is highly unsatisfactory, especially at the local branch, which is dreadful. I've been aware of this for quite some time, but my recent issue involves a clearance request to exit this bank. It has been two months since I submitted it twice, yet I still haven't received my clearance.
I am thoroughly disappointed, as this has been the worst banking experience I have encountered. Upon opening my salary account, I was not informed about the need to maintain a minimum balance of AED 3,000 for a checking account intended for salary transfer and bill payments, which is illogical. Each month, AED 26 has been deducted from my account for not meeting this so-called 'minimum balance.' When I contacted customer service, the representative was rude, unhelpful, and indifferent. Instead of addressing my concern or displaying basic professionalism, she simply stated, 'That’s the rule, and we can’t do anything about it.' This lack of transparency, poor communication, and absence of customer care is unacceptable. I will be closing my account immediately and will never return. Save yourself the trouble and choose a bank that values its customers.
I had a dreadful experience with the bank. They are exceedingly slow with transactions and impose unnecessary fees for nearly everything. When I sought a personal loan, I was misled by a sales representative who falsely stated that I needed to apply for a credit card first to get the loan approved. The most frustrating moment occurred at a branch where a customer service employee shouted at me while I was trying to clarify a transaction. His explanation turned out to be incorrect—just another attempt to push a credit card I never wanted. I even paid AED 100 for a card I did not need. Now that I want to close my account, they are intentionally delaying the process, claiming I must cancel the credit card first, which takes three working days, followed by an additional 45 working days for the clearance letter. This bank is disorganized and misleading. My experience has been one of the worst in banking, and I strongly advise against it for anyone who values integrity, professionalism, and decent customer service.
I had a very disappointing experience with the home finance team. I applied for a home loan, and they made an error in the cheque amount for release, despite the responsible person knowing I urgently needed it. This mistake wasted two days, and such negligence is disheartening, especially from a bank that deals with time-sensitive financial matters.
Claim your business profile now and gain access to all features and respond to customer reviews.
www.800loanmart.com
haanaa.com
theepcman.co.uk
crowded.me
financialfraudconsultant.com
delanceystreet.com
coastaldebt.com
living-london.net
airkeeper.com.au
iqcent.biz
