My experience with the service has been quite frustrating. Their customer support is notably lacking—after a long wait for someone to respond, you’re often left with a representative who states, "Sorry, this isn't my responsibility, and today is a holiday. You’ll have to call back next Monday," even though it’s still Saturday. Additionally, their services are unnecessarily complicated. Everything takes an inordinate amount of time. For instance, canceling a credit card was a protracted ordeal. I also had a payment from my company wrongly marked as EOS, which it wasn’t. They informed me they’d place a 45-day hold on it, and now it has been over 55 days with the payment still on hold. Overall, the service is quite inadequate, and I never felt at ease with them.
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