ZERO stars. Been a regular customer who spends a decent amount of money on adidas gear - but not anymore. I had two packages that I was not able to pick up, assuming they would be returned after the last collection date. 4 weeks later, nothing has happened. NO tracking info, been trying to talk to adidas CS via email, and whatsapp but keep getting either AI BS answers, or just some so called customer service staff that are inept to do their jobs. Every time it's different "person" and no one understands even the simplest things. It took over a week and endless conversations to try to make them understand that I never received the products. Then, they keep closing the chat thread when they owe you money. So, I've made a police report and am also going to forward this to other authorities. In one word: shitshow.
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