Review Time
Do not order from this App. I ordered 4 items from the App online store. Received only 3 items. Raised complaint regarding the same, but no resolution even after 8 days of regular communication. Every 2 days the customer service replied that your complaint will be resolved in 24 to 48 hours. Each time I call the support, the reply is the same. Why should a customer suffer, due to lapses on the part of the company or their courier service.
Do not order from this App. I ordered 4 items from the App online store. Received only 3 items. Raised complaint regarding the same, but no resolution even after 8 days of regular communication. Every 2 days the customer service replied that your complaint will be resolved in 24 to 48 hours. Each time I call the support, the reply is the same. Why should a customer suffer, due to lapses on the part of the company or their courier service.
This is absolute madness.I ordered three sweaters. They didn't look good on me. I tried them on for a maximum of one minute (per item) (one after the other) and I am naturally very hygienic. I also don't use perfumed products or anything like that. I then neatly packaged them and sent them back. Two of the three items were approved for return, and one item was rejected "because it supposedly had a strong scent."I call this an abuse of power. As a private individual, you're up against a wall. You can't go anywhere. Now they're demanding payment, even though I don't want this sweater at all. They're accusing me of something completely fabricated.I'm so shocked. I've never experienced anything like this. How powerless can you feel in such a situation?This completely unreasonable situation (and all the other reviews where I detect the same pattern) has completely destroyed the entire reputation of this brand. I now consider them as scammers.
They never deliver to the right address and lately I have even received second hand (!) products! The customer service chat is a big joke; they are not able to even check whether the right size is available for exchange and how the new item looks like.
Worst ever customer service..I ordered 2 items, they say they could not deliver cos I was out of the area, prior to this delivery I had received 2 deliveries at same address so that's wrong on their courier, this is now near 1 month and still they waiting for feedback from their warehouse team if the item was sent back in good condition...I never received the item and adidas were the ones cancelling such...its beyond a joke now and still I got to wait 14 days more for feedback from warehouse team about the order returned!!Never ever use online adidas again, there customer care team are the worst I've dealt with...unprofessional is a kind word to use !!!
Terrible customer service. I bought 2 shoes online and returned them in the store in Paris. I never received the reimbursement. After contacting the customer service, they told me I need to go back to the store and check what went wrong (they are not able to contact their own store). Still waiting for my money to be reimbursed, will never buy from adidas again,
ZERO stars. Been a regular customer who spends a decent amount of money on adidas gear - but not anymore. I had two packages that I was not able to pick up, assuming they would be returned after the last collection date. 4 weeks later, nothing has happened. NO tracking info, been trying to talk to adidas CS via email, and whatsapp but keep getting either AI BS answers, or just some so called customer service staff that are inept to do their jobs. Every time it's different "person" and no one understands even the simplest things. It took over a week and endless conversations to try to make them understand that I never received the products. Then, they keep closing the chat thread when they owe you money. So, I've made a police report and am also going to forward this to other authorities. In one word: shitshow.
I ordered a backpack and two pairs of shoes for my son. The backpack arrived in a trash bag with marks on it, and the shoes never showed up—lost by OnTrac. I've called adidas three times and still no refund. They keep saying they’re filing a claim, but nothing happens. Very disappointed and my money was not returned. Avoid ordering from adidas.com
Just noticed my review I left in November last year of the issues I had with an item where I gave them one star, should have been none! Suddenly my review is listed as 5 stars?!! Now they seem to be dodgy with the reviews that make them look bad as wel!!
DO NOT ORDER FROM ADIDAS!! I ordered a pair of trainers for my 8year old fro Christmas, I was sent a battered old pair covered in mud with a broken tongue. They were not helpful I’m still trying to get my money back! Something funny going on with this company. I was warned by a friend but I thought it was a one time thing. Also checked reviews and they are terrible
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