Awful customer service. Still waiting on a refund for a pair of shoes that I returned two months ago, that starting to disintegrate the first day I wore them. They never reply to emails and while the customer service reps over the phone certainly sound like they are trying to be helpful, they are yet to get my refund claim sorted. I’m about to make the fifth round of phone calls and emails to get my refund - because at the moment they have done is taken my money and run. Avoid this website at all costs unless you want to be left with a defective product or out of pocket.
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