Update 30 Dec 2025 - instead of simply allowing a direct exchange for the correct item, they insisted I re-purchase the right product and return the wrong one, which meant I had to pay again! How can I be sure the correct item won’t be sent incorrectly again? I returned it at the post office yesterday, waiting nearly an hour. Before that, I spent almost an hour chatting with a representative because I was frustrated that I couldn’t just exchange the product without additional costs, along with other issues like not being able to print the return label. The representative was very patient, but I felt really let down by the company. I wasted my entire afternoon on this frustrating purchase. I won't be shopping with them again. Really disappointed with my recent experience. The delivery was quick, but I received the wrong size and color. Whoever packed the order should reconsider their position. Now, I have to waste time returning it. The company's service used to be good. They need to hire better staff. If this happens again, I will take my business elsewhere.
Claim your business profile now and gain access to all features and respond to customer reviews.
