I appreciate the products, but the customer service is incredibly disappointing. Promised callbacks never happen, representatives hang up, and they tend to follow processes rather than genuinely assisting customers. There’s a lack of empathy and understanding. I ordered golf shoes but received women's high heels from a different brand instead. There was clearly a mix-up with the order. They have been unhelpful in providing a refund for the incorrect item. Based on the reviews, this seems to be a common issue. While I enjoy the products, I would recommend avoiding online orders due to the poor support when issues arise.
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