I have not received my order but it’s was showing received. Before that when I got the email saying your parcel is ready to collect I went to the allocated post office and they said my parcel is not there. I went 5 to 6 days. The I got one email from adidas saying sorry that they couldn’t deliver my parcel. After that I haven’t received any email saying it’s ready to collect. Still I went again. But my parcel was not there. I tried to call adidas customer service multiple times but no one was picking up. Then I thought if I the parcel doesn’t show received I would get my money back. But then when I logged in to check it is showing the parcel has been collected. 😡 Then next day (20/01/26) I got email saying they have received my returned parcel. And it will take 14 days to refund. I am feeling like I have been scammed. Never gonna buy from adidas website UK. Worst service experience in my life. Hope I will get my money back as soon as possible.
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