Adidas customer service has got to be the worst service ive experienced in a long long time. In the app i converted loyalty points some into 15% voucher and one into a £10 off voucher. Tested both and both worked together on a pair of £45 joggers. Next day as stuff came up, went to do it again and didnt work. Contacted CS on chat and was told i should have looked at terms of condition 😂 but he said that he would work on giving me my points back for £10 voucher (he lied & more than once) had to prove voucher by screenshot, so lost chat. Went back on chat and 2nd staff member kicked me off the chat as clearly didnt like what i was saying POLITELY. 3rd staff member came on and stated she would fix everything (lied) made me repeat myself 3 times and then said it wasnt possible to give points back as it was an active voucher ( it hadnt been used adidas!!!!!) Worst customer service, reads off a script and not interested in customers. Just avoid, buy from PUMA OR NIKE
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