adidas.com.au

Suspicious business practice should be reported to the ACCC

I've bought from Adidas online before, but something foul has befallen this company. I wish I'd read the reviews - They're either 'wrong items being sent,' 'one shoe of a pair missing,' or your order disappears into the ether as follows: Order made Money debited immediately1-3 weeks pass without a dispatch/shipping update, Repeated calls to offshore help centre (who have no idea what's happening at the warehouse in Victoria) They tell you same thing - to give it another 24-48 hrs, After which nothing changes, you call again, nothing changesCall a fourth time in two weeks to be told your order is cancelled and it will take 3-5 business days to refund your transaction amount. Something is rather off. This is extraordinarily bad business practiceWhy are they selling items online for stock they don't actually have? They are holding money from our sales orders for about three weeks or more (depending on how soon you ring and resolve) - considering how many customers are having the same issue - this presents a hefty amount of liquid wealth passing through their accounts. Investing in short term bonds and overnight markets until customers call and complain? This is remarkably dubious and instead of everyone only writing reviews on trust pilot, google and product review, please use your time to report adidas.com.au to the ACCC. It's shady. They are restricting output of what they say they have online and I find it hard to believe between their Victorian warehouse, their call centre and their online inventory - none of them seem to know accurate stock levels or what's going on with lagging orders which inevitably get cancelled. They even had the gall to blame Auspost for not collecting the orders from the warehouse - to which I asserted 'impossible' as everything else I order which comes via Auspost, does so very efficiently. And furthermore is a blatant lie - because the order is never picked, packed, or drawn up a shipping slip. I called the Victoria warehouse and left a message to try and get through to someone who may be able to access the warehouse in Australia - still haven't received a call back.Please report consumer issues to the ACCC for generally appalling customer service, UI, business practice and possible cartel conduct for a multi-national company Disgusting.

Date of experience: Sep 18, 2023