Review Time
Awful awful awful customer service online, absolutely no help at all they are. Terrible product quality, I called as I needed help sorting out a faulty item in my delivery as well as multiple pairs of shoes being the wrong size. If you really want to shop adidas.. GO INSTORE, much less of a headache as their whole online system is a mess
Awful awful awful customer service online, absolutely no help at all they are. Terrible product quality, I called as I needed help sorting out a faulty item in my delivery as well as multiple pairs of shoes being the wrong size. If you really want to shop adidas.. GO INSTORE, much less of a headache as their whole online system is a mess
The adidas F50 laceless kids boots (Lamine Yamal) edition are very attractive to young footballers, but are made of flimsy material. After first trial run, the shiny bottom started to peel off the boot. When we took them back to Ultrafootball, we were told that there is a statement on the box that informs of this occurrence. Obviously we didn’t see this statement when we purchased the boots. For boots that cost $350AUD, you would think the quality is reasonable to get some wear out of them. Nope!
Wasting my time! Takes too long to get anything resolved! They asked for a product code to apply a monetary voucher but takes too long to get organised. Items I am interested in are possible going to be out of stock because of the lack of urgency to get anything done! This has happened to me before!Probably the last time i will be using the app!!!Horrible experience!!!
Absolutely shocking customer service. Only good thing was they reply fairly quickly, however there advice was anything but helpful. I have a $200 voucher and it keeps failing to work and they are telling me it’s my banks issue even thought it’s a voucher! Have tried countless of products and it’s still not working. Waste of a voucher.
After weeks of waiting on order emails ignored contacted adidas directly Order still not sent but told they had to send it for me to return it then wait weeks for refund DO NOT BUY ADIDAS ONLINE ZERO CUSTOMER SERVICE ADVERTISED STOCK SOMETIMES NOT AVAILABLE JUST A DISASTERAbsolute incompetence
Dodgy company. Wont accept gift card payments on sale items because it would cause adidas to "lose money". As if I didn't pay full price for the gift card in the first place? Customer service advice was to "wait a few days and pay full price for the item".
ZERO capacity of accurate inventory reflected at PoS, instead 12 business days without despatch to be told multiple times it’s in process, to then have entire order cancelled.In-ability for part order of in-stock items to be despatched instead of entire order cancellation and refunded (after 12 business days of waiting)NIL accurate internal, live communication channels between off-shore customer service team and Aus based warehouse operations.Completely inaccurate delivery promises of Christmas delivery.FALSE ADVERTISING, OVER PROMISING, MAJOR UNDER-DELIVERING. This is all I know Adidas for now. It’s a shame I actually liked their products, shame they don’t back it up. Or give a s**t about the customers at all.
Absolutely terrible and shame on Adidas Australia. This is the second time they cancelled my order without explaining why the order was cancelled. I sent them 2 emails asking for the reason of cancellation and clarification and no one even cared responding to my email. I have now unsubscribed from their club and updates list and Adidas Australia is dead to me. Adidas used to be my favourite brand
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Shop for adidas shoes, clothing and collections, adidas Originals, Running, Football, Training and more at adidas.com.au.
