ZERO out of 5 star rating. Do not use their online services. What you read in this forum is true. Their customer service has every perfect excuse to pass the blame like Auspost or coronavirus or holiday period, etc... I've waited for 21 days for a pair of shoes. Still no sign of it. I've raised the issue with my bank for a charge back. Ring consumer affairs if you have to. Exercise your rights. It doesn't make sense to wait over a month for a "Express Post" parcel to arrive from within Australia.
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