Faulty insoles in 2 pairs of Ultraboost runners. As a long-term user of Ultraboost shoes for my intermediate training runs, I always buy two pairs at a time to maximize wear and comfort. A bad mistake this time. The insoles de-laminated quickly and caused blistering along the inside of my foot's sole. Set back my schedule. Not happy. I emailed a fault complaint and followed up as requested with pictures of the problem. No further response. I then phoned in, waited for ages to speak with an agent (Philippines baed, not Australia) who said yes, they had the photos. So why no further advice? After a long discussion, the agent offered a refund of some dollars so I could go buy replacement insoles. I'm OK with this idea as the shoes are what I like. After waiting since July 31, now August 9 I still don't see a refund so I have to call again. I'm wondering if it's the ADIDAS model to withhold refund payments until a customer calls again to follow up? I read others have had the same experience. In Australia our retail customer protection law ACCC should protect us from these types of activities. Adidas online really has to pull their socks up, the online service is the worst I've ever experienced.
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