AdidasAbsolutely disappointed with my whole experience. I bought two shoes from adidas on promotion. At the time I was buying I checked the size from another adidas shoes I have home. Bought the same size on both shoes. NO E-MAIL CONFIRMING MY PURCHASE. Kept having to check on the app and website, wouldn’t find out where was my order. Bought stuff from other online shops at the same time, everything arrived before. When I finally got my order, both shoes were extremely tight. Extremely frustrating, how come shoes from the same brand could have completely different fits although they are the same size?! How can you even buy anything online from Adidas if you don’t know the real size you will get?! Well, I had to check how I could exchange. They don’t exchange items and you can’t take your products to an Adidas store like you do in many other shops… until then… fine ok… I’ll return and buy new ones! Except both products were a lot more expensive now!!! SAME COLOUR, same everything… tried to talk to customer service but they were closed… “All good, I’ll chat to them tomorrow”… hours trying to connect the chat, it kept showing they were busy and I should try another time… on the following day I decided to call… 30 minutes wait… I explained the whole situation and how all I wanted was to buy the same products for the same price I paid before… anywhere else you can exchange for a different size… not in adidas… the person I was talking to told me he could only give me 20% discount which it wouldn’t make up to the same price I paid. I begged a little bit more! It’s unfair I can’t exchange really. He said he would have to ask permission and get back to me on Monday… On Monday he just e-mailed me a 20% discount code and didn’t even bother explaining why I was not granted the 30% we talked about… BUT THE BEST IS STILL TO COME!!! I COULDNT EVEN USE THE DISCOUNT CODE ON THE PRODUCTS I NEEDED, MEANING THE ONES I TALKED ABOUT DURING THE WHOLE CALL… what a joke… Your online system has to improve a lot! Buying online should handy and easy… not with adidas…
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