Dec 8th 2024, completed online purchase for a Xmas Gift. Delivery times advised were 4-7 days if ordered prior to Xmas cut-off 15/12. Perfect I thought, ample time for Xmas gift. Timing was important, as an interstate friend would be at Xmas for the one-day only, prior to going home.Followed order up via online chat 20/12, whereby the chat host was trying to be helpful, and also confirmed would escalate the order as the order had been extremely delayed. I asked if it was likely that order would be received by 24/12, to which response was, I would receive an email confirming order details.Well that's when things hit the fan. Yes an email was received 23/12 (not checked until that evening) that the order had been cancelled, as they couldn't fulfill the order. Seriously, 11 business days to be advised this!! This left me in an urgent bind, as needed to rush around the next day to get a suitable gift, expending additional time & money, as the refund would take 2-3 business days to be processed.Now to add further insult, 29/12 received an email with a really dismal explanation, excuse, apology for what had happened, with the explanation of technical failures, and adding further insult, "unfortunately, mistakes happen" - this coming from a global multi-million dollar business!! It doesn't stop there, its then advised that my refund should be reflected within the next 1-7 business days.So in all, 11 days to find out no order completion (2 days before Xmas) and now a further (up to) 7 days without being refunded.This whole experience has been absurd, and will not be recommending Adidas to anyone, or purchasing again.
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