I returned some shoes and they said they processed the refund to Afterpay, but Afterpay say they haven't received the payment which was over a month ago. I asked Adidas for confirmation of the refund but get told to wait 24-48 hours and nothing.... Sick of their email support team, i called and asked for the complaint / escalation process. They told me to email customer service (on the same email address I was already using) and the dedicated compalint team will pick up my case. Guess what happened when I sent the complaint email? The person I had already been speaking to for the last month via normal customer service replied to my email. It's a joke that they dont have a complaints process in place.
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