Ordered a pair of shoes that did not progress past pending. I followed up after 2 weeks with no change and customer service rep (Lei) promised to escalate and keep me updated. After no response I followed up again and told the same thing. I was required to follow up mutiple times more before the order was cancelled and refunded more than one month post placing my order. Adidas offered a discount code on full price items similar to what they offer in a normal sale, which was declined. Lei offered to try and resolve the experience, which i appreciated, and offered to look into a product I was after to replace the one no longer available. After a number of days Lei returned to advise that the original discount offer was the only offer they were making. This is the 2nd time I have had an order cancelled due to not having stock so buyer beware when buying from Adidas - at least in that process they offered a fair resolution. I get that sometimes stock runs out but dont take a month to advise this and not offer a refund early on.
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