Having ordered a pair of shoes from adidas.com.au on 10/07/25, they eventually cancelled my order on 27/7/25 as they didn’t have stock. I called and complained and was told that they were having delivery issues as their sale had been more popular than expected (absolute rubbish) I reordered the same shoes on 28/07/25 after being told the shoes were definitely in stock by another agent, who assisted me to reorder them.Needless to say, it is now the 11/08/25 and having just got off the phone to adidas, the order is still in the ‘pending’ status.It was meant to be delivered on 08/08/25.Adidas is an absolute joke. For a company as big as this, this lack of customer service, lack of communication and all out lies from their customer service staff is unacceptable. All they offer to do when you call to check the progress of your order is apologise, say they’re going to ‘escalate’ your order and offer you a measly 30% off voucher. What’s the point in offering a voucher when you can’t deliver what people are ordering?! They said that their inventory isn’t correct, so that’s what they’re having issues fulfilling peoples orders! This is absolutely ridiculous. Don’t advertise products you can’t fulfil because you don’t have stock! I’m going to complain to the ACCC!DO NOT ORDER FROM ADIDAS.COM.AU.You will not receive your order! And it will be cancelled 2-4 weeks after ordering!!
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Shop for adidas shoes, clothing and collections, adidas Originals, Running, Football, Training and more at adidas.com.au.