PUBLIC WARNING: Do not shop with Adidas Australia - they have stolen my money. Unfortunately there is no negative minus 5 score option to give, so I am forced to give 1 out of 5 stars, which is too generous.Experience from hell, money stolen - the worst service and integrity ever. I purchased a track suit from Adidas Australia online store about 2 weeks ago. There was a problem with entering the discount code, so I cancelled the order within 10 minutes of ordering - by messaging Adidas Australia via Facebook Messenger and email. I have exchanged at least 50 messages over the period of one week, trying to get my money back. They failed to stop the warehouse to ship the product. The left hand doesn’t know what the right hand is doing basically. In addition, they couldn’t care less about their reputation or customer service. Adidas eventually redirected the already shipped goods back to their warehouse - before they had ever reached me. I have never seen the goods, but Adidas still doesn’t want to refund me my money. They have pretty much stolen my money. I have lodged a complaint with the NSW Fair Trading Department, and now have to go through the legal process to get my $250 back. I have tried to reason with the customer care team, but they don’t care at all and keep repeating that ‘it was their system and corporate processes preventing them to issue me a refund’.Run away from Adidas Australia, go to Nike, Puma, Amazon…whatever, just not Adidas. I have suffered for you so you don’t have to.
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