Refund My MoneyIt's been months since they received a return and I have called them 18 - yes, 18 - times! I now know most of their customer service people by name/voice. Abbey refused to confirm her name one time, then called herself Carla. When I finally got through to a Manager I was told that they are allowed to use "Phone Names". They shouldn't misrepresent themselves. I am now happily converted to Nike.
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