Truly shocking. I returned a pair of sneakers and had to call them five times before they processed the refund. It took over ten weeks. Their returns policy says that a refund can take several weeks which is bad enough as it is without having to chase them 5 times. You can tell they give no priority to customer experience when it is very difficult to find a phone number on their website and the Q&A doesn't address the primary service issues. I would not buy online from them because if you have to do a return, unless you are prepared to keep hounding them, you may not get your money back.
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