I purchased a pair of Adidas shoes for my son less than 4 weeks ago, and the Velcro closure has already completely ripped off the shoe.
The entire Velcro strap that secures the top of the shoe detached from the side stitching. It didn’t just loosen — it fully separated from the material, leaving the shoe unable to close or fasten at all. Because of this, the shoe cannot be worn properly. This is clearly a defect in how the strap was attached, especially considering the shoes are barely a month old and worn by a child for normal daily use.
I contacted Adidas customer service expecting a reasonable solution. Instead, I was told they will only send a replacement after I return the defective pair. I explained that these are my son’s only shoes and it’s the middle of winter — he has nothing else to wear in the meantime. The representative showed zero flexibility or understanding and insisted that I must return the shoes first, regardless of the circumstances.
For a company like Adidas, this level of product durability and customer service is extremely disappointing.
Poor quality. Rigid, heartless policy. Very disappointing experience.
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