Adiclub Customer Support is a disaster. I used Adiclub points to obtain a coupon code for MyFitnessPal, but the code was invalid. When I contacted customer service, I was instructed by an agent named MATHILDEB to email proof in the form of a screenshot. I waited for the email address to send it to, but it took time so I thought I’ll never receive an email. Therefore I contacted to the customer support again. The next representative, Kawaljeet Kaut, seemed to have no understanding of their own services. She insisted that Adiclub points could only be used to purchase items from the official Adidas online store, and the conversation went nowhere. In reality, the points can also be exchanged for subscriptions like Les Mills+. Ultimately, I was told to contact MyFitnessPal instead. This pointless back-and-forth wasted over an hour of my time. I’m completely fed up with such unhelpful customer service.
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