I have had nothing but hassle with Adidas Ireland customer support. I originally placed an order on 05/09 with a 25% discount. The order went AWOL and when I contacted Adidas they refunded the order but refused to give me the 25% discount again. At one point they argued it was “my choice of courier” that lost the package. Bizarre when considering you don’t get a choice of courier service when you order. After over 2 hours of my life wasted trying to deal with them on two separate phone calls they randomly followed up with an email with 25% discount. At this stage the items had sold out. I was finally able to order them on 22/11, received the order on 05/12 and promptly returned one item on 07/12. I have still not received my refund. I messaged them on 05/01 and was on the chat for at least 30 mins sending proof of postage and a screenshot of the tracking. Only to be told at the end of the call that they’d look into it and I should have a response up to 48 hours later. It’s now 72 hours and I’ve sent a further two emails with no response. This hassle started in September 2025 and we are now into January 2026. Adidas customer support is diabolical to put it mildly. I cannot comprehend how they think this is the way to treat customers. It’s a complete fabrication to call it ‘support’.
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