Review Time
My experience with this service has been incredibly frustrating. I ordered multiple items, but one didn’t fit, so I attempted to return it. The website kept showing 'technical issue' messages, instructing me to try again later. After spending hours with no resolution, I had to reach out to the support team, which was excruciatingly slow and caused even more delays. This should be a simple process that is fully automated. Creating a return label and processing a refund should not take hours or require manual input. Instead of a smooth return, I faced malfunctioning systems and inefficient support. Overall, it was a waste of time and quite aggravating.
It is honestly an absolute joke of a company. I ordered several items and one did not fit, so I tried to return it. The website repeatedly generated “technical issue” messages and told me to try again later. After wasting hours with no resolution, I was forced to contact customer service, which was painfully slow and added even more unnecessary delay.This is a basic process that should be fully automated. Generating a return label and processing a refund should not require hours of effort or manual intervention. Instead of a straightforward return, I ended up dealing with broken systems and inefficient customer support. Overall, a frustrating and time-wasting experience
I have had nothing but hassle with Adidas Ireland customer support. I originally placed an order on 05/09 with a 25% discount. The order went AWOL and when I contacted Adidas they refunded the order but refused to give me the 25% discount again. At one point they argued it was “my choice of courier” that lost the package. Bizarre when considering you don’t get a choice of courier service when you order. After over 2 hours of my life wasted trying to deal with them on two separate phone calls they randomly followed up with an email with 25% discount. At this stage the items had sold out. I was finally able to order them on 22/11, received the order on 05/12 and promptly returned one item on 07/12. I have still not received my refund. I messaged them on 05/01 and was on the chat for at least 30 mins sending proof of postage and a screenshot of the tracking. Only to be told at the end of the call that they’d look into it and I should have a response up to 48 hours later. It’s now 72 hours and I’ve sent a further two emails with no response. This hassle started in September 2025 and we are now into January 2026. Adidas customer support is diabolical to put it mildly. I cannot comprehend how they think this is the way to treat customers. It’s a complete fabrication to call it ‘support’.
I bought a pair of trainers for my niece for Christmas and An Post delivered them to the wrong address. Adidas customer support was incredible, they refunded me and also gave me a €10 voucher for my next purchase, even though this was no fault of their own.
Ordered a hoody for my son for Christmas and recieved a completely different product, a bright green Nigeria trousers !!Tried to contact on website said something went wrong they dont allow contact anymore, so called customer service to be told warehouse said they will send my hoody , but obviously only said that to get me off phone as no sign.Tried calling again but keep getting disconnected.Very badly run , will NOT order from Adidas.ie again I'll stick with Nike.
Customer support is shockingly bad. I was advised that the item was shipped when it was still in progress. I asked for the issue to be escalated and was advised that it would be to see if an exception could be made and was advised I would be notified by email.No email came through, the chat wouldn't download and I am €300 out of pocket. It's very short sighted on their behalf. I will never ever ever order from them again.
ordered a pair of runners for my sons birthday on the 7th of november from adidas ireland was told they would arrive on the 13th .Supprise no shoes now im been told the 20th.Cosidering i ordered from their irish site to deliver in ireland with this wait time is insane ive had stuff arrive quicker from china
If I could give Adidas (and Sports Direct) less than one star, I WOULD.Bought a pair of Adidas Terrex Eastrail shoes from Sports Direct in February. Bought two pairs actually, one bright lumo orange and one grey pair. Purchased SPECIFICALLY for in town walking, as I go for a walk once a week with my wife in and around the town we live in. I have been alternating between the two pairs weekly ( one pair this week, the other the next, so on and so forth). The soles on the orange ones began to wear a LOT faster than the grey ones. I contacted Adidas to discuss the issue and was told to go to Sports Direct (which I had, in fact, already done - they told me to contact Adidas, as it seemed like a manufacturer fault). After a long back and forth with the Adidas chat bot and four different human “Customer Care agents” (if you could call them that), I was offered a 30% off discount coupon. Whilst all of this had been going on, I had sent the shoes in to Sports Direct to be assessed by their “expert team” who promptly sent them back, their words being “you wore these shoes out due to normal wear and tear”! Listen, in what reality do you buy a pair of walking shoes - that you only wear every other week, that you don’t get wet, that you don’t walk in mud with - and have them wear out in less than a year????? Let’s not forget that Adidas recently upgraded their Terrex lines with new Continental rubber soles! I am 99.9% sure this was done because they realised that the soles on the Terrex line were wearing out too quickly!So, I’m out of pocket, with a pair of shoes that look great from the soles up. Given a 30% off coupon to go and spend on ANOTHER pair of Adidas shoes - “Here, take that, now please bugger off”. I have been an Adidas fan since the early nineties, but I will NEVER, EVER purchase another pair of their shoes. I’d love to be able to add photographs to this review, you would see EXACTLY what I’m talking about!I recommend you avoid Adidas like the plague. As is my recommendation to avoid Sports Direct, as the ONLY reason they rejected the return is due to the fact that THEY would then have to attempt recouping their loss FROM ADIDAS!
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