I ordered a custom piece 11/15/25 for a Xmas gift. I never got a shipment notification. So I called them for a status update end of November. The lady (Rachel) answered told me it would be ready to be shipped by early December. I called back mid December for another status update, again because no shipping notification and Xmas is around the corner and it take 5-8 business days to ship The Rachel person answered and seemed confused that it still hadn't shipped nor where it was. So she will send an inquiry to call me back. Crickets. I called again the next day. This time to cancel the order and get a refund. Again she said she had to put an escalation Heard nothing back. I had to dispute the charges. Now 2 days before Xmas, they sent a shipment notification. I called again to let them know that I cancelled the order. Still no response. DO NOT order from these company. They are liars, they do not care about their customers...
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