First thing first, DO NOT BUY FROM THEM. They operate off of 2 URLS: adinajewels.com and adinaeden.com. The reason why we decided to purchase from Adina Eden is because my sister in law has purchased many items from them, so the level of trust was developed from her previous purchases.We purchased a custom initial necklace during one of their sales, and their website says 12-18 days minimum production. After one full month of no communication, I decided to follow up, and a whole situation ensued. In summary, the necklace was not completed in production, so their fulfillment doesn't have our necklace. We never received any communication about the necklace's delay unless we reached out. After several exchanges, still no necklace in hand, we decided to ask for a refund, and it was declined. They claim that it's a strict policy; However, we pushed back based on their lengthy delay, and the best they could do is $35. I'm glad that we didn't take the $35 credit because when the necklace was finally shipped and delivered (even though we no longer want it), it was not only far from the item's description and image, it looks so cheap to the point that it's insulting.Since they poorly handled the situation, we ultimately decided to file a dispute claim on our credit card. Even though they are not in the right, they are fighting back, and we're still in the midst of fighting this claim. I hope any interested buyers read this first so that you can stay VERY FAR AWAY FROM ADINA EDEN.
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