Please check before you leave your loved ones here. Not all branches are the same. We left our two dogs in the south branch near Redhill after we had read all the reviews and had a personal recommendation. The experience could not have been worse. Yes the dogs were not able to be trained and there’s no guarantee about that which we were OK with. But what we were not prepared for was the very poor conditions of the kennels. When we went to pick them up there was at least 3 days of stools and food in the kennel and it had obviously not been cleaned. The kennels didn’t even know who ADK9 were at times and also passed on our details to one potential customer. Our dogs even though they had been vaccinated got kennel cough and had to be treated just days after leaving the disgusting kennels. Completely horrible experience and our dogs also had lost their toilet training amongst other things they did well. Thankfully we have since got them back to normal.
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