I waited 42 days for a book and ultimately canceled due to no updated estimated delivery date being provided. Previously, I had positive experiences with the service when ordering more common literature, likely because those items were readily available in their warehouse. This time, however, I was willing to wait longer for a more specialized book. What truly disappointed me was receiving an automated response after such a long wait, indicating that my delivery hadn't even begun and that they would reach out once they had more information. In my opinion, when an automated system fails to manage a process for this extended period, a company that values its customers should step in to provide individual attention to the situation. Although my complaint email was addressed in a kind and professional manner, it still did not include an estimate for a new delivery date, not even a week after our conversation. On a positive note, my money was refunded immediately upon cancellation, which earns an additional star in this review. However, I have decided not to engage in online purchases with the service again.
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