Very poor communication from Admiral.
I made a claim as my car was hit by another car while mine was legally parked (obvious no fault), Admiral pressured me to use a credit company (auxillis) instead of them, which makes absolute no sense when I pay them monthly. They deemed my car a total loss based on pictures (my car had a dent and was scratched, nothing major), I had to dispute and got a quote from a garage proving that it was worth repairing. They accepted it by communicating directly to the garage. I never had any sort of communication from their side apart from calls to convince me to go with auxillis. I had to call admiral to confirm that they were accepting to pay the repair. I've been trying to contact admiral law to get support recovering my excess fee from the third party insurer and they just don't reply.
Also have pet insurance with admiral which renewed automatically, I had no reminder regarding the renewal and suddenly notice that the premium went up on my bank statement, never received an email or any sort of documentation regarding this. Will definitely change insurance both for car and pets as soon as the car claim is completed.
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Admiral was launched in 1993 and is now one of the UK’s largest providers of insurance. As well as car and home insurance Admiral offers black box insurance with Admiral LittleBox and is the home of MultiCar for households with more than one car to insure. For anyone who has to insure their home and their car, Admiral offers MultiCover, designed to cover all your vehicles and home on a single policy giving you a discount on your premium and the ease of one renewal date. Whatever the type of insurance, Admiral’s aim is to give great service and value for money to UK consumers.See more
