We cancelled our Adobe accounts years ago. Got the confirmation emails. Screenshots. The lot. They kept charging us anyway. Twice a month. For accounts that don't exist anymore.
Try to contact them about it? Good luck. There's no email support. You literally cannot speak to a human being unless you sign up for another paid account. Let that sink in. To dispute charges for accounts you cancelled, they want you to pay them again first.
This isn't a mistake. This is a business model. They know exactly what they're doing. Thousands of people are getting hit with the same thing. Check the reviews. Check Reddit. It's everywhere.
We've had to get our bank to block them as a merchant just to stop the bleeding. That's where we're at. Blocking a Fortune 500 company like they're some dodgy subscription box scam.
Adobe used to make products people loved. Now they make it impossible to leave and keep billing you after you do. Absolute disgrace of a company. Avoid if you can. If you can't, document everything and assume they'll try to rob you on the way out.
Claim your business profile now and gain access to all features and respond to customer reviews.
Adobe software and services revolutionize how the world engages with ideas and information anytime, anywhere, and through any medium. Learn more.