Review Time
I started a trial and a 7-day trial, but couldn't download the PDF. They asked me to subscribe to another free trial, which I did, then I cancelled. I didn't like it, but I was charged over $43. Total scam. No email. I emailed. Do not use this product.
Wher I begin? First of all my rating is a zero but i had to choose one so therefor I clicked 1 star! My nightmare begins with buying a subscription to create my Mothers obituary. I paid $69.99 for a year sub. However, everytime I tried to use it it would pop up a please buy a subscription. This went on for 7 months. I purchased the subscription thru my google acct. on my Samsung phone and what a nightmare that resulted in! Trying to get adobe support was impossible and to explain what I went thru would take to much space, time and frankly my sanity to even try. I will just say I was sent in circles, by all involved, google claimed adroid/adobe was responsible and andriod/adobe claimed adobe/andriod was and adobe/android sent me to just Adobe support but they said google was responsible and I was back at square one! This continued for months. No one has human beings that is accessible for help! Finding help is an endless sea of nothingness! Not to mention not being able to use the product I purchased! Suddenly after 7 months I was able to use the adobe premire. Now this just created new problems trying to fugure out how to use it forget about support it doesnt exist only endless forum post you have to read thru looking for the same issue you are having. Good luck with that and prepare to waste more of your time! What a complete and utter ridiculous product. How they are allowed to continue their fraud is questionable? Now trying to get a refund for the 7 months of not able to use is another headache that i am dealing with. I submitted a claim with the BBB and hopefully i will find resolution idk we will see? I do not recommend Adobe if you value your sanity and productivity, period because you will lose both!
First, it's the most annoying software on the planet. Anything you download will automatically open in Adobe too.
Clunky software that was uneditable. Literally had to get a separate PDF Editor tool.
Spinning wheel in literally every single browser, only when trying to view Plan. Had to go through Chat support just to cancel. Then was charged for 3 unused months because it's a "subscription."
Absolutely awful software
Dark pattern, fraudulent charges!
I clearly canceled my plan in August' 2025 and not sure how I continue to being charged over the last 6 months. Ensure to remove all your payment details from their account.
Having purchased perpetual licensed software in 2013 of Photoshop CS6, Lightroom and Acrobat Pro I have used these products without need to upgrade or buy the latest versions. At the time they were a significant investment. However, after my long used Dell PC finally died last week (post stormy weather and electric issues) I had to buy a new system.
I dug out my registered products and loaded onto new win 11 platform PC without issue - until a prompt advised me that my registered licence was ‘on too many devices’ and I needed to deactivate them. How do I do that on a dead PC I wondered - well, apparently Adobe do this remotely. I went onto their chat option and engaged an agent only to be told that they would need to manually deactivate devices but, as CS6 version is no longer supported, they can’t / won’t do this and recommended I but their new ‘cloud’ based subscription service.
So, the moral of the story is - when you believe you are buying a lifetime licence YOUR NOT. It’s ALL a big con selling you a 6 for a 9.
A perfectly functional piece of software - sabotaged by its makers just to hold their clients at ransom to keep spending money.
They can take their new cloud software and shove it up their backside hardware….sideways.
They have a system made to trap people to pay adobe services and a cancel fee on top of that they raised the price of the package i have from 13 - 24 dollars and they just send and email 3 days before they make the price change, super scummy then they get u trapped to either pay a really expensive cancel fee or keep paying for the whole year, so i explained to 3 different people on support that i missed that email and BECAUSE you sent it 3 days before the price change and its an annual billing u cant just unsubscribe now, its a trap to trick people like me that missed the price adjusment and i didnt even confirm that i wanted to continue to pay after the price raise it was just a stupid email and they have been donig this for years this should litteraly be illegal yeah i got 2 months free whey whoo but i gotta keep paying after that :/
Arrogant and entitled attitude. Wouldn't trust them to sit the right way around on a lavatory leave alone handle my subscription. An absolute bunch of liars who twist and turn at every possible opportunity. They have become too high and mighty for their own good. Apparently loyal customers of over 15+years are just treated the same as anyone new joining. Crappy policies. They have lost sight of the objective.
We cancelled our Adobe accounts years ago. Got the confirmation emails. Screenshots. The lot. They kept charging us anyway. Twice a month. For accounts that don't exist anymore.
Try to contact them about it? Good luck. There's no email support. You literally cannot speak to a human being unless you sign up for another paid account. Let that sink in. To dispute charges for accounts you cancelled, they want you to pay them again first.
This isn't a mistake. This is a business model. They know exactly what they're doing. Thousands of people are getting hit with the same thing. Check the reviews. Check Reddit. It's everywhere.
We've had to get our bank to block them as a merchant just to stop the bleeding. That's where we're at. Blocking a Fortune 500 company like they're some dodgy subscription box scam.
Adobe used to make products people loved. Now they make it impossible to leave and keep billing you after you do. Absolute disgrace of a company. Avoid if you can. If you can't, document everything and assume they'll try to rob you on the way out.
Adobe is garbage.
It used to be great, but now it's overpriced, under-featured, greedy, and average at what it does. It's trash. Also, if you commit to a plan, be aware they charge an early cancellation fee.
NON USATE ALCU PRODOTTO ADOBE, SONO SOLO DEI LADRI, NON REGISTRATEVI, SCAPPATE DA LORO VI RUBANO SOLO I SOLDI!!! BISOGNA DENUCIARE QUESTI CRIMINALI!!! DO NOT USE ANY ADOBE PRODUCTS, THEY ARE JUST THIEVES, DO NOT REGISTER, RUN AWAY FROM THEM, THEY ONLY STEAL YOUR MONEY!!! THESE CRIMINALS NEED TO BE REPORTED!!!
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