Wher I begin? First of all my rating is a zero but i had to choose one so therefor I clicked 1 star! My nightmare begins with buying a subscription to create my Mothers obituary. I paid $69.99 for a year sub. However, everytime I tried to use it it would pop up a please buy a subscription. This went on for 7 months. I purchased the subscription thru my google acct. on my Samsung phone and what a nightmare that resulted in! Trying to get adobe support was impossible and to explain what I went thru would take to much space, time and frankly my sanity to even try. I will just say I was sent in circles, by all involved, google claimed adroid/adobe was responsible and andriod/adobe claimed adobe/andriod was and adobe/android sent me to just Adobe support but they said google was responsible and I was back at square one! This continued for months. No one has human beings that is accessible for help! Finding help is an endless sea of nothingness! Not to mention not being able to use the product I purchased! Suddenly after 7 months I was able to use the adobe premire. Now this just created new problems trying to fugure out how to use it forget about support it doesnt exist only endless forum post you have to read thru looking for the same issue you are having. Good luck with that and prepare to waste more of your time! What a complete and utter ridiculous product. How they are allowed to continue their fraud is questionable? Now trying to get a refund for the 7 months of not able to use is another headache that i am dealing with. I submitted a claim with the BBB and hopefully i will find resolution idk we will see? I do not recommend Adobe if you value your sanity and productivity, period because you will lose both!
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