adorebeauty.com.au

2.7
2.7 Based on 41 reviews

...

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Ken Wilson
Concerned my package may have been lost…

Concerned my package may have been lost in transit. Tracking info says shipped on Sept 7 and since Sept 9 it says “international transit to destination country” with no further movement. I am aware the website mentioned delays but did not give any indication of how long delays may be. I have sent an email enquiring about my order but have not yet received anything back. While I do know I am not only person placing orders or experiencing issues - up to date tracking info or some sort of info detailing expected delay timeframes would be helpful.Update: while I initially rated 1 star I was not expecting to have my issue remedied so quick. Customer service was quick with prompt with replies and refund within a couple of days of making contact. I’m not too sure where or what happened to my order as yet but a full refund was issued which is fine with me. All though my first time purchase with adore wasn’t the greatest, I’d most likely order in the future though as customer service is quick to resolve any issues.

4
Date of experience: Sep 07, 2022

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