My parcel was stolen a couple of hours after delivery to my door. Mich in customer service went above and beyond to help. A replacement was arranged pretty much immediately after I notified Adore Beauty. I also asked for the replacement parcel to be sent to a different address (but I gave the wrong post code), after I realised my mistake Mich corrected this as well and never once did her customer service levels waned, even though I was at fault and caused more headaches to get the delivery rerouted the correct address. I received my delivery today and can't wait to try out all the products. I will deal with Adore Beauty again, just based on how quickly they respond to and help with customer issues.My only "gripe" would be that PBT couriers are the courier company used for deliveries in NZ - I am not sure if this is something Adore Beauty has control over or not but PBT are absolutely horrible and I have never had a good experience when receiving a delivery from them. They were not helpful at all when I submitted proof of the stolen package or proof of how their driver outright lied on the POD. AB team, if you can change couriers, PLEASE DO SO. I promise I will then be a much more frequent customer! :)
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