I've been a loyal customer for years and in the past could contact them if there were any issues. Now I have an issue but despite numerous emails, attempts at chat where noone ever responds (the conversation just closes and they email you a transcript of your own writing and no response) and voicemails nobody has the care to respond so I can place an order.
They are also getting stingey with the 'bonus' products and samples, considering these come free from the manufacturer. I only use adore for the freebies because prices are often cheaper on skinmart or Activeskin. Think I'll stick to those sites from now on.
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