Terrible experience — avoid at all costs.I have booked three holidays with this company and somehow every single one has been worse than the last, which honestly feels impossible.On two separate occasions, despite having written confirmation that our hotel was booked, we arrived to find out it was never booked or was cancelled the day before travel. The first time this happened was with a group of 20 people. The second time was with my young family, which is completely unacceptable.Both times we were left stranded, stressed, and scrambling to find alternative accommodation. Eventually, they dumped us into a random room for two days, only to force us to move again for the rest of the stay. No organisation, no accountability, no care for their customers.This company has shown total incompetence and zero regard for the people trusting them with their holidays. After three chances, I can confidently say I would never use them again and strongly advise others to stay far away.They have gone to the extent of now blocking my number after I have called them to see what can be done regarding this. Alex (one of the seniors) actually agreed it was a massive 'c##k up' on their end and apparently he was going to come back to me after speaking with his director regarding me and the bad experiences I have had to see what options they can give, instead it seems they have decided to block my number and forget about me as a customer who has spent over 10k with them within the last 18 months alone!I can confidently say I would never use them again and strongly advise others to stay far away!If I could give zero, I would!
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